Workforce Development Board of South Central Wisconsin
The Workforce Development Board of South Central Wisconsin has been a customer of Launchpad since 2012.
The WDBSCW is a private, nonprofit organization that serves a six-county region in Wisconsin, including Columbia, Dane, Dodge, Jefferson, Marquette, and Sauk counties.
The Workforce Development Board of South Central Wisconsin has been a customer of Launchpad since 2012.
The WDBSCW is a private, nonprofit organization that serves a six-county region in Wisconsin, including Columbia, Dane, Dodge, Jefferson, Marquette, and Sauk counties.
Key Products Used
Business Services
The Challenge
Inability to Efficiently Track Employment Engagement
The Challenge
Inability to Efficiently Track Employment Engagement
The Workforce Development Board of South-Central Wisconsin did not have an efficient way to track and catalog all their employers’ information. Increasing efficiency in tracking was crucial in helping them better serve their communities.
The Solution
Investment into Business Services CRM for Efficient Employer Engagement
The Solution
Investment into Business Services CRM for Efficient Employer Engagement
By implementing Launchpad’s Business Services CRM, built on Salesforce, the Workforce Development Board of South-Central Wisconsin had a single platform to track all communication, collaboration, and critical information with all of their employers. This successful integration created a collaborative working environment, which helped avoid miscommunication and duplicated outreach efforts amongst their employers.
Launchpad’s Business Services CRM also provided a comprehensive guide of placement opportunities for job seekers. By having access to this information, their field staff were better prepared and equipped to support job seekers in their communities.
Furthermore, the CRM has allowed the Workforce Development Board of South-Central Wisconsin staff to stay engaged during the COVID-19 pandemic. Utilizing the chatter function of Launchpad Business Services CRM, their team can stay in constant communication.
Investment into Business Services CRM for Efficient Employer Engagement
Investment into Business Services CRM for Efficient Employer Engagement
Launchpad Business Services helped their staff monitor service delivery metrics efficiently and manage customer information and milestones. Including ‘how many people successfully found employment’ in real-time. This autonomous system has allowed the Workforce Development Board of South-Central Wisconsin to focus more time on their mission instead of searching for data.
Workforce Development Board of South-Central Wisconsin has credited Launchpad Solutions as a key to their success and continuous growth of their business services, which is expected to grow tremendously by 18% by 2026.